CompTIA ITF+ Practice Test

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Study for the CompTIA ITF+ Exam. Enhance your tech literacy with multiple-choice questions and detailed explanations. Prepare thoroughly and succeed!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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When a user is getting an error message while trying to go to a website, what troubleshooting step is a technician using by browsing to the same site?

Clear browser cache
Restart the router
Duplicate the problem
Run a virus scan

The correct answer is: Duplicate the problem

When a user is encountering an error message while trying to go to a website, the most effective troubleshooting step for a technician is to duplicate the problem by browsing to the same site. By doing this, the technician can validate the issue and determine the cause of the error, allowing for a more accurate and efficient solution. Clearing the browser cache or restarting the router may resolve certain website issues, but they are not directly related to the error message and may not necessarily pinpoint the root of the problem. Running a virus scan would only be necessary if the issue is related to malware. That is why duplicating the problem is the most appropriate and effective troubleshooting step in this scenario.