CompTIA ITF+ Practice Test

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Study for the CompTIA ITF+ Exam. Enhance your tech literacy with multiple-choice questions and detailed explanations. Prepare thoroughly and succeed!

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A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?

Data reports
Input
Check Knowledge Base
Access point

The correct answer is: Check Knowledge Base

The first thing the help desk technician should do is check the Knowledge Base. This is the best course of action because it allows the technician to research any previous solutions or similar issues that have been encountered and resolved. Selecting option A, data reports, would not be helpful as it does not pertain to finding a solution to the current issue at hand. Option B, input, is also not relevant as it does not involve researching previous cases. Option D, access point, is also incorrect as it is not related to finding a solution or seeking assistance. Therefore, option C, checking the Knowledge Base, is the best first step for the technician to take in order to find a solution to the issue.